Once a booking for any form of reading has been confirmed with you, i.e. a date and time has been agreed or work has started on a astrological analysis, then a cancellation fee may be charged if you subsequently cancel your booking. The amount of any cancellation fee is at our discretion and will depend upon the circumstances. Providing you give us reasonable notice and re-book your appointment then there will be no additional charge. If you fail to turn up for an appointment then we reserve the right to retain the whole of the fee you have paid.